ABSA lets me down again

I had an issue with a credit card, after complaining on Hello peter, it was resolved. I then decided that the service was good and began the long process of moving my entire banking to ABSA. After going through most of the process, I made another application for a personal loan, and low and behold, the same delays and no feedback has arisen. Email support being sent from pillar to post with no help at all.

Luckily I did not activate my cheque account, and placed a pause on moving my salary and debit orders, and it seems like perhaps the promise of lower banking charges comes with a promise of little to no support

Seriously reconsidering and perhaps should remain with higher charges, because the support is better.