RM
Richard M
1 reviews | Active since Sept 2014
10 May 2018, 16:00
Absa let me down.
I had a fixed deposit due to mature this year but had forgotten when it was actually due. When the accrued interest was due to be credited to my account normally on the 9th of each month I thought something was wrong. On enquiring at the branch this morning I was informed that it matured on 9th April. Inspite of the fact that Absa has all my contact details no reminder arrived from them I was informed that as it had matured there was no interest that had accrued for the past month. However the Deposit receipt states that ON MATURITY, UNLESS YOU INSTRUCT ABSA OTHERWISE YOUR INVESTMENT WILL AUTOMATICALLY BE RENEWED FOR THE ORIGINAL TERM BUT AT THE RATE APPLICABLE AT THE TIME OF MATURITY. This did not happen and I was tolled sorry . Not good enough Absa.
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Replies (3)
Absa's replyOfficial
11 May 2018, 14:10Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 May 2018, 14:10
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
RM
Richard M's updateReviewer Update
11 May 2018, 14:20Thank you Just to let you know that as a result of the *********** actions I am R2000.00 out of pocket this month as a pensioner I rely on this interest to help pay for various expenses. I have two investments of R150 large that have been affected one matured on the 9th April and the Other on the 10th.
RM
Richard M's update11 May 2018, 14:20
Reviewer Update
Thank you Just to let you know that as a result of the *********** actions I am R2000.00 out of pocket this month as a pensioner I rely on this interest to help pay for various expenses. I have two investments of R150 large that have been affected one matured on the 9th April and the Other on the 10th.
RM
Richard M's updateReviewer Update
15 May 2018, 16:23Thank you very much my complaint has been resolved.
RM
Richard M's update15 May 2018, 16:23
Reviewer Update
Thank you very much my complaint has been resolved.