Absa lenasia lacks humanity and respect for mankind

I went in to the branch in lenasia to collect my card which I've waited for 3 weeks no notification but that's not the issue, there was a lady who can't speak English very much, the lady consultant who was assisting her of which she was literally forced to help her was making fun of her making comments like mayb is your mother who stole your money instead of helping the customer, so I became an interpreter for both as I was getting annoyed by how she treats this poor lady just because of how she looks.

A lil while while I was talking to the lady who was there to try and get card replacement the consultant didn't want to make her the card because she claimed. She needs to pay first for the card replacement but I do know the Bank does replace card and they will deduct it later when there are funds. Ok I discovered that the poor lady has been in the bank since the early hours in the morning and that time was around 14:30 in the afternoon. That broke my heart I asked her why wasn't she helped she said they were making me move from 1 point to another without getting help on any station I asked her to sho me the person who was doing that, unfortunately it was lunch time so inside was only about 4-5 consultants, I'm writing this because humanity and equal level of service is important to any client weather they look rich or poor.

Absa in lenasia lacks humanity and they lack respect the guy who helped me at the door could speak Zulu I don't understand why he couldn't assist the lady with patience and try get her issue resolved in time.