SH
Siyabonga H
1 reviews | Active since Mar 2021
25 May 2021, 14:09
ABSA LEGAL TO ISSUE PAID UP LETTER
I have been trying to get hold of Absa legal through customer care with no success. The customer care has been telling me that they don't have a direct line so I cant reach them for the past 3 weeks. The reason for my call I desperately in need of the paid up letter for the account that was settled 2 years ago. I have been exchanging emails with one of Absas employee but it seems as if she was not willing to help me. What is so difficult for Absa to issue the letter cause now I am stuck because of this letter. Absa pls issue the letter to me so that my life can go on
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Replies (2)
Absa's replyOfficial
25 May 2021, 15:26Dear Siyabonga,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply25 May 2021, 15:26
Official
Dear Siyabonga,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
SH
Siyabonga H's updateReviewer Update
25 May 2021, 20:19I am still waiting for feedback as promised
SH
Siyabonga H's update25 May 2021, 20:19
Reviewer Update
I am still waiting for feedback as promised