ABSA LEGAL DOES NOT CARE

I SOLD PROPERTY THAT ABSA GAVE NME BOND FOR, THERE WAS A SHORTFALL TO BE PAID, THEIR INTERNAL LEGAL SAID THEY WILL GIVE ME UPDATE ON NEXT STEPS, I WAKE UP WITH A DEFAULT ON MY TRANSUNION, I CALL THE BOND TRANSFER LAWYER, SHE SAYS ABSA WAS SUPPOSED TO GIVE ME DETAILS, AS THEIR LAST EMAIL, THEY DID NOT, I TRIED PAYING OLD ACCOUNT, IT BLOCKED, WHY AM I DEFAULT FOR ABSA NOT DOING THEIR JOB??