Absa Legal and ombudsman internal syndicate ****s

Its Tilden Perumal

I have been set up by Malcom Appana for failer regarding my payment arrangements with Absa.

I have always made arrangements with Malcom and have been keeping up with them.

He always called me from a cell no. And not Absa recorded Line he also mentioned repeatedly that I did not get a good deal from Absa and that they ****** me, and Interest rate is to high why don't I trade, sell or re finance the car.

I made arrangements to pay 10000 pm breaks down the current month installments and balance go towards the areas amount he arranged and confirmed to that thereafter a white rude guy came to my house saying come of your house if you don't, I'm coming back with the sheriff and take your car away and left.

I then called Malcom and told him he said your account is only 2months in areas and u making payment there is no need for them to come to your house.

They I started getting SMS every day and call repeatedly in a row saying the from Absa using cell numbers I then call Malcom again he said do not worry about them you are paying your account SMSs are system. generated do not mind them.

Few. Weeks past I then get a summons I called Malcom he says u paying your arrangement and I must get a lawyer.

On the 30th of August 2023

The sheriff, police and tow truck all came same time banging our gates and making a big noise outside all my neighbors infact the whole road was out.

They then open the gate and drove my car to unit 2 sheriff's office and from there drove Burchmores

My wallet and company documents were not taken out cause my dad was stressed and in shock with the show been happening.

The guy that took the car ‪***‬ T Ngcobo told my dad that he takes the car to sheriff's office, and we can fetch it tomorrow he also said why you phone Absa u could have given me ‪2 - 300‬ rand and I with have went away.

I need my wallet I call that guy he said the car is gone to Burchmores and I must call Malcom Appana the car is back with him, and he will give my wallet, but I never mentioned Malcolm's name to him ever.

I then call legal and Thembi was very rude, and she said that all my payments went to the settlement of the cars amount and not the areas I asked for a reference no. And she refused to give me I then asked her who was the last person that made notes on the system she said she can't tell me and there's no reference they I said I know who made the notes It was Malcom she said if you know them she don't have to tell me she kept insisting that I have to pay the full settlement and there's no other option what so ever I have to pay R322 000 to get my car back and cut the call.

I called Malcom he said get a lawyer and drop the call I try to call back no answer but soon as the car left, he sends me a message asking me if the sheriff's is gone and if I called a lawyer.

By this time the 4th months payment of 10 000 was made and R19200 total R29200.

I call Absa they confirmed that payments were received but I called cand never get through to legal.

I then went to Absa chats Wendy the manager said she knows Malcom she even called him and he told he cannot do anything she told me go bring the cash and she will call Thembi boss Wessel when I go back with the cash she said don't pay the money the manager Wessel said must wait for Tuesday I still paid the full areas same day and they next then Wendy trying to force me to take a Absa loan and I must get support documentation I said no . she then said that your company will give me 30 000 to pay for my lawyers' fees.

On Tuesday I get a call from legal saying I have to pay R322 000 in full to get my car back after paying 29000 more than my salary.

I said I can afford that I them called Thembi boss Wessel ‪***‬ he said he's looking into the matter, and I must wait and don't call Absa.

Then on Tuesday Thembi calls and says I have to pay 5900 repossessed fees and 20500 lawyers' fees to get the car and must sign the new contact for R7056pm for my car, so I then asked her what happen to the years I have paid for she starts to mix her words and said if you do not pay, we going to sell the car.

I then went to the ***** region office in Umhlanga and spoke to Julian and partner who record my conversation to give to Kuben Govender and also make copies of the summons and new 6-page Contact that I had to sign Julain did say that the figures are wrong, and it can't be I only paid 30 000 towards the car for 3years.

In saying the settlement was ‪322 000‬ before I paid 29000 and after the Absa Ladie Confirmed they received payment the settlement on the contract is R406 877 which is incorrect

What happen to the R29200 I have paid and the payment for almost 3years Where's that gone to.

in saying the sherrif just came to my house screaming with a document in his hand and took my car away.

then Absa legal wanted the full settlement of ‪322 000‬ i still paid 29200 the day after they took my car

they then said wait for 2 weeks and sent me a new contact for ‪322 000‬ plus vat to sign and to pay lawyers fee

i then call Absa Wessel the manager said he will ask Thembi to update settlement.

i then emailed thembi letting her no what her boss said.

i now get a settlement of R333 000 plus including lawyers fees and they now insisting on me payment the full settlement because of me queries the contract given.

so, I don't understand how 1 week they want full settlement then the next few weeks must sign new contract and because the amount was queried few weeks later insisting the now want full settlement of R333 000 who has that amount of money laying around.

Also, the document from the lawyer is saying I brought a 2016 Ford Fiesta been a default document, but judgement was still passed.

in saying all the i was in area in 2020 for 7 months no 1 came to my house ad was not treated like ****

but for amount of 14 000 on the areas amount with a payment plan been made i get my car reposed.

There's a very serious issue with everything that's going on its a setup from how everything is happen.

if we listen to all recording from Absa staff and the cell phones and recorded line, we will find that i have been set up.

also, all the emails and call from rude absa guys was all pushed under the carpet.

Please see attached proof and times of calls.

This has affected my life and work I hope that the relevant people are investigated so that customers like us won't have to go through the same thing.

i have all the cell numbers used and screen shots of proof.

kind provide email address to send it to.

Thank you.

The complainant would like the complaint resolved as follows:

why was processes not followed correctly.

this complaint was push out of the CEO and ***** department to customer service.

why was my car not taken when i was in 7months areas?

i have face issue but never ran away from paying and coming up to date with my account.

also why is it that 1 week they want full settlement then next few weeks i must sign new contact i quarried the contract due to paying for 3 years they said wait for a few weeks to updated it and now they want full settlement again R333 000 in full.

Unfortunately the ombudsman banking service is working hand in hand with absa legal and ****ming customers like us out of our vehicle for they selfish needs also no listing of call recordings from Absa staff to insure a honest come outcome and so many procedures was not followed regarding my case and issues.

But the biggest thing I do not understand is why did they cancel my agreement to give me a new agreement few weeks later.

The interest was also not calculated properly.

I have all the dates and times of this calls to and from Absa but they do not want to get the recording to prove that absa stall mis informed me and **** and set me up to get my car repossessed and sold back to me.

Why is absa covering up for the wrong that stafc does with in the organization.

This is highly unfair to us and needs justice to be taken.

I with like a call from someone from Absa that is not on drugs or *******ed to investigate and see that I have been set up due to me having so much of proof regarding my matter.

I even got proof of absa staff telling me that his advise is not to answer any calls from legal.

I have also followed process with the ombudsman but clearly they was working hand in hand with the absa syndicate so I have now forced to get a lawyer to ensure justice is served and for this not to be done to others.

Hope this message is not pushed under the carpet to.

Where's is top managerial managements regarding internal ****s that going on and customers like us are been abused.

Please come fowarded due to our review been pushed under the carpet and forcefully been closed.

And also to find out the the ombudsman is working hand in hand with absa legal to pull of this ****s.

Owners of absa please get involved And the internal syndicate is taking advantage of customers like us.

I have all the proof but absa does not what to use it and find that absa staff did not do what they said and mis informed me for failure.