Absa left me without food and money for FICA docs already given

<p> I have been with this bank for 2 months now and might I just say worst experience ever. My account was blocked for FICA documentation already loaded on my online profile as well as emailed through to them before I even collected my card. Now on a business trip with no money and no way to get any before the evening in order to get food or anything to eat for the evening. I was told that the FICA department closed at 4.30pm while I was on the phone with general enquires at 4.32pm. Bareing in mind that I was told by the FICA department I was in the wrong department and I was put through to general enquires who then put me back and told me they had closed at 4.30pm and that I should phone tomorrow. Or go into a bank. I was denied access to a supervisor cause i was told that he would tell me the same thing and he cant help me. Needless to say I am fuming in a hotel room with no access to money or food at all as everything is paid for cash. I can't transfer onine to a different bank account. Cannot draw and cannot swipe for anything. Litreally left me to go hungry for the night. I will add that you are very very lucky my son who is 2 is not with me and has food for the night. By far I am not impressed with absa at all and as a new client you should be ashamed of yourselves. Worst bank experience ever.</p>