Absa leaving me high and dry while overseas

I recently traveled abroad calling Absa prior to my trip to authorize my card for overseas transactions. After transaction 4 the one shop owner's machine rejected my pin and from thereon my card was blocked. I immediatly sent an email to absa still awaiting response!!! I called the credit card (international number) and waited for 17 minutes before being helped. Verifying myself and explaining the situation the consultant says sorry I should go into the branch. I explained I was overseas and it is not possible she just says I am sorry I cannot help you. SO THERE I AM IN A FOREIGN COUNTRY WITHOUT ANY ACCESS TO MY MONEY!!! Asked the consultant to talk with the manager....same answer. So much for helping your clients. Luckily my business FNB card performed PERFECTLY. If I at any stage have problems I can sort it out with FNB over the phone. Think this is the sign that I should move my personal account to FNB!!! Let's see if Absa can respond to this....