ABSA LEAVES ME HANGING - WITH 2 DAYS TO END OF MONTH

I have a HUGE PROBLEM with ABSA Home Owner Insurance. I have contacted them since 10 June with only an automated response mostly with a case number each time I write.

10 JUNE '22 - wrote to say I am thinking of paying off my bond as it is very low, how do I go about that - NO RESPONSE!

23 AUG ;22 - 1st response to say my Home Owners Insurance cover will automatically be added to my account on 1 OCT '22 with an amount of R10 043.96. Same day I reply - I REJECT YOUR QUOTE/AMOUNT far too HIGH.

11 SEPT: '22 - they offer a small discount - new amount R9 519.63. I immediately write back - NO THANKS - still FAR TOO high. I have found cover for almost 50% less and it covers everything they do and more.

17 SEPT: '22 - they want to see all the details of this OTHER policy, which I duly send to them on 21 Sept '22. I also ask, that I want in writing, that they WILL NOT automatically add their policy amount to my account - No reply!!.

27 SEPT: ' 22, - I, RE- SEND the wording in the new policy I have accepted with my brokers who already cover my vehicles and houselhold contents - STILL NO REPLY, other than the automated reply with a case #.

I am frustrated beyond measure!! This is no way to deal with good clients, as ALL my personal and business banking is with ABSA.

So I have had no other choice but to go public and await a response, as it is 2 days to end of month, Please can you help. I have all my personal and business banking with them and am now looking to remove my investments due to lack of communication and lack of decent service.

I HAVE BEEN A CLIENT SINCE THE 1970'S WHEN IT WAS STILL UNITED BANK.