JM
Jana M
1 reviews | Active since Dec 2009
17 Feb 2022, 16:38
ABSA lazy, disengaged consultants.
So, ABSA, shame, must be tough to have staff that are disengaged and lazy. I sent actionline an email querying a double enter of a tranction charge of R6.
Got a response, from one of your consultants that according to the system it was a transaction charge and was followed by another email to say the the complaint was now closed.
Wow, really what a revelation. What a waste of a seat cost. My question was, What is it for??? Why was I charged double (for clarity double means x2) the R6???
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Absa's replyOfficial
18 Feb 2022, 10:08Dear Jana Mackal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Feb 2022, 10:08
Official
Dear Jana Mackal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care