BS
Buti S

1 reviews | Active since Jan 2017

18 May 2021, 13:14

Absa laziest bank

Absa has to be the laziest bank out there honestly speaking. On Sunday morning I attempted to make an urgent ATM mall of the South, the ATM malfunctioned and deposit was unsuccessful , it's not a Tuesday and still nothing from Absa

1. Absa expects you as a client to use your airtyme to call them and notify them that their ATMs are workiy.

2. It takes more the a minute for someone to help you and even resolve the issue for you . They just tell you to go to your nearest branch and they will help you.

3. I went to the nearest branch and they come out with 7 working days for my Money to be paid back . Imagine an urgent deposit has now turned into a week long thing that no one can even resolve ..let alone give me a call

I want my money asap with interest for however long it will take and my R15 air time I used to call you to inform you that your ****** ATMs aren't working.

***

0
Replies (1)
Absa
Absa's reply18 May 2021, 15:09
Official
Dear Buti, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***1. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
 
Regards
Daphne Le Grange

Best regards,