ABSA LATE ESTATE DEPARTMENT WHAT THE HECK

I have submitted all the requested documents and opened the LATE ESTATE ACCOUNT for my mom absa account to be sorted out who past away 12 June 2023

I am requested to resubmit the same documents today 21 February 2023

Which was already resubmitted in October 2023

My question is Absa Flexi account has a funeral benefit of R15 000.00 why is it so difficult to get this funds

Bear in mind the money is sitting in my mom's normal flexi account that no one has access to WHY? Pay it into that account and not to the beneficiaries as per the will

I paid R3500 for a letter of authority from the masters for WHAT??? Because Absa requested it

Stop wasting people who are already grieving time because your system is up to ****! I'M FRUSTRATED AT THE FACT IT'S JUST NOT GETTING TO A POINT To top it off my mom's account is being debitted for what???? Come on ABSA LATE ESTATE DEPARTMENT!!!!!