Absa Lansdowne deserve a minus 7 for service

Quality Service of 2 Staff members that wanted to leave at exactly 11am and was trying their best to give responses that was typical of its not our problem - I cannot help you - come back again when there is a consultant to help you

SO myself and my son went to ABSA Landowne Branch - hoping to sort out a few things - things that we were told to go into the branch - thinking while we at the branch we will question everything at the inquiry desk. - we arrive at 10h30 am - we in the queue - we go inside - I am told only one person in the store at a time between me and him - his first ever time in a bank - and the lady at the door says - please stand outside and I can whatsapp all the questions to my son that i want to ask the consultant - Real professional - since its his first encounter he is 18 years old but he dont know what to ask and how to get what we need as i had a few questions on his account not just one.

None the less outside I stand- was told only one of us must be inside while at the inquiry desk (please check the cameras for Lansdowne ABSA - i stood outside from 10h30 and while i was outside at counter 1 of the inquiry desk there stood a man and a woman being assisted - 2 Adults - not even in their 50's easily about in their early 40's - but my 18 year old had to go in alone and I had to send him Whatsapp messages to ask the questions I needed to get answered.

Needless to say one of the problems i had was resolved via Whatsapp as i stood outside and my son was inside - the one consultant then called me on my cellphone while I was on my cellphone standing outside on the phone with the consultant the branch closed and i watched all the staff leave while this 2 was trying to tell me every answer was call the call center or come back and speak to a consultant for more info

One of the questions i asked was i made a payment of RX value its not reflecting on my sons account- they first tell me its takes 48 hours - then they ask was it 3rd party via whatsapp while my so is typing there responses to me - they ask when was the payment made - now i am standing outside the bank checking my internet banking, trying to find where its showing on my account while its not reflecting on his account they tell me that is a different problem - and i verbatim that sentence - it is a different inquiry and they must log a request - they cannot check my account cause they need my authorisation to access my account - Read that sentence again - i am standing outside the branch looking at them thru the window - they cannot check my account my son is inside they need my authorisation - its ******* to go onto my account - notice why i came to the bank - was for help - not to talk to someone via telephone like i am in prison thru a window

then i got more questions and this lady tells me the incorrect info about Mega U process - that is enough to **** anyone off - telling me about how to retrieve the information

to date i still did not get the reference number for the inquiry where is my money that is not accessible

what kind of circus are you running in Lansdowne ABSA - not the first time for this kinda service - if they wanted to leave early like the other staff they should of told us - mean while i stood outside the branch 30 mins and then an additional 15 mins (check the length of the call it was made from *** for 13 mins and the call started 11:12) on the phone sitting on the floor, and while i was sitting on the floor they where standing behind me in the inquiry office cause they could not even offer me a chair while i was sending whats app message to my son so that he can ask them questions and then reply to me

This kind of ppl is the kinda of ppl and service you offering then i can understand why ppl is leaving the bank at such a RAPID rate - Why should i now go to another branch to get better service when this branch is supposed to be here - Close the branch if this ppl dont want to help or wanted to leave -

If anyone contacts me it better not be Lansdowne ABSA - I dont want to speak to anyone there and i dont want to return there EVER