ABSA - lacy of integrity. Do what you say you would say.

I changed my banking details in September with ABSA. I’m irritated for multiple reasons at this point - firstly they updated it to the wrong account - partially my fault because the email and account confirmation letter did not correspond; which makes one think, what verification or checks do they do? After my debit order did not go off, I emailed them - but no response. Last week someone called to deduct the missed premium, and arrangements were made for the 22nd October - but still waiting.

Today a rude consultant called Nthabeseng or a Nthabeleng caller to make payment arrangements.. I had to explain again that an arrangement was already made. I asked to speak to a supervisor or manager since it seems this matter will not be sorted out - she ignored me and told me about my credit record. I asked to speak to a manager again, and she hung up on me.

I’m so sick of this - the error was partially ABSAs for not checking what they are doing and secondly for not responding to their emails when I queried where I can pay the premium into. Thirdly for making an arrangement they couldn’t keep last week and lastly - this really rude obnoxious consultant that called today. ABSA fix this now.