ABSA LACKS WORK ETHICS AND CLIENT CARE

I am beyond ****ed!! I went to the menlyn mall branch, risking it all with my kids to remove a simswap hold. The woman who poised to be assisting me, dismissively said she can only send an email and the hold will be removed tomorrow. It didn't make sense and I had to drive back home and wait. It's the next day morning and I still have a hold! I called customer service. I spoke to Sthembiso who told me he can't help me unless I tell him the simcard number and he wasn't interested to use any options and said I must call when I'm READY, saying it all with nasty attitude. I called again with my airtime and the lady called shante or something like that took long until I got cut off after having satisfied the security questions. Now do I have to drive back to the branch FOR NOTHING AGAIN. WHAT A BANK LACKING ALL KINDS OF WORK ETHICS AND DIRECTION! Just give me the access I'll migrate and leave you peacefully