ABSA lacks service

I am not an ABSA client, and I think this is why ABSA chooses to treat m e so poorly. I went online to apply for a credit card with them, after going through the entire process, the site gave me an error, Tried contacting absa card division through email, after much hassle, they asked me to send some documents. I sent these, 3 days later they reply saying application expired, try again on our site. Tried again, get an error, send documents. Reply from them asking me for a copy of my passport, do not understand why, as I am a SA citizen. Send passport, wait 2 days get asked to send documents again. it has now been almost two weeks, and I have gotten nowhere, Normally I apply for something with a bank before moving business to them, based on my experience, I am going to stick with my current bank, and advise people to check ABSA before they move banks.