Absa Lacking Responsibility and Clarity

my property was sold during May 2021. Payout of an amount was paid to me on 18 June 2021. I received statement reflecting R0.00 owing. Received email from Bank representative (Sharlene Houghton) on 23 April 2022 (almost a year later) claiming that there is a shortfall of approx R10k on amount. NO telephone contact details reflect on the email. I Responded to the email requesting clarity and/or reason for shortfall as statement reflects zero balance owing on the same day. Response Received from Sharlene Houghton on 25 April, confirming that she will investigate and give feedback within 7 - 14 days. (yeah right) No feedback received though numerous request for updates were sent via email (as they apparently has no phone number). During May 2022 started receiving calls from collection agency Daily Call (Even though still awaiting feedback from Sharlene) demanding payment of R10k. I requested clarification from Daily Call on numerous occasions seeing that Sharlene Houghton is not responding to my query raised and requested statement from bank confirming what the outstanding amount is for. Again today sent email to Sharlene Houghton requesting update and received response that matter was handed over and that I should communicate with them. Daily Call then forwarded a "statement" on their own letterhead reflecting "balance brought forward". (still not explaining what the shortfall is for)

So now the matter is handed over to Daily Call, ABSA please explain how it is that you make a payout to me, send me a statement saying no monies due and owing and almost a year later you "realize" that there is an amount due(who knows what for), that your REFUSE TO EXPLAIN TO ME, but you still demand payment. I even attempted to contact her manager Hannes Vorster on the number *** but, no suprise, NO LUCK

SO ABSA WHERE IS YOUR "AFRICANACITY" IN THIS MATTER. A simple query cannot even be answered by one of YOUR representatives Sharlene Houghton nor can her manager be contacted at all, however you choose to hand matters over and NOT answer a simple question as to what the amount you claim is for. WORD OF MOUTH is a strong adverti*****t and i will definitely NEVER recommend this bank to anyone .. by the looks of your complaints on Hello Peter, it is not surprising that you loose clients on a daily basis. THIS MATTER NEEDS TO BE FINALIZED and I will take action against you should you fail to respond/answer my query within a reasonable time and/or attempt any legal action against me.