absa-lack of transparency and communication, but no lack on collecting fees

I have an active home loan with absa. My house is paid up for 2 years already but I kept the account active, should I want to do renovations to the house. Well what a surprise when I wanted to do that. And not in a good way. I app**** to use my account again, and the application was declined. When I asked why, I was told I can't sign a contract. I then aske why I can't sign a contract, and I received feedback that the application was withdrawn as requested. Who requested it and why it was requested was responded to with a deathly silence. I have been following up with a certain Sifiso.Mncube every second day via email since February, but I could just as well send an mail to my car parked in the driveway. No response, nothing not even acknowledgement of receiving the emails. So to everyone planning to use your blabsa home loan in the future, please be warned. They have no problem taking your monthly admin fee, but it sure is a big issue responding to emails requesting clarity on the decisions they take. It might be that they do not have reasons.... I suppose I will never know because I am closing all my accounts with them.