Absa lack of service Customer Care Line

Reported ***** on my Absa Cheque ac on 31st December '20 at 17:20. On Absa Customer Care line ***I was asked by the operator (unknown name)to give the people in question (Standard Bank Client) a chance until Monday 4th. I considered this, but then changed my mind and called Absa again at, 18:08 / 18:17 and finally after being cut off twice, got hold of ANZA at 18:20. I confirmed that I wanted to report ***** on my Absa Cheque a/c and asked them to contact the 'said bank STANDARD, and put a hold on my funds. I was assured that this would be done immediately, 31st December 2020, by *ANZA* at 18h20 . We had a 5min 11sec conversation, on the Customer care line. Monday morning 4th Jan 2021 at 9:37 I called Absa again to ensure that these funds were indeed stopped. The operator (name unknown) knew nothing about it and said the note on my a/c said: "Do not proceed with ***** case". This is untrue. I specifically asked ANZA at 18:20 on 31st Dec 2020, to ensure that these funds are put on hold as I suspect *****. *Anza* told me he would contact Standard Bank immediately to try put payment on hold. Monday morning at 9h37 I called Absa Customer Care Line again, to ensure they were on the case as I hadn't received any sms or call from Absa since my call to Absa on the 31st Dec. I was informed that nothing had been done about securing my funds but that it would be done immediately. An hour later, I once again called Absa Customer Care Line and spoke to *Prudence*, who was indeed helpful, but, she confirmed that nothing had been done about securing my funds of R5280 and she had no proof on her side that I called and hour earlier, even though we are ensured that all calls are recorded. She tried to assist, but could not confirm that my funds would be safe as they had now been released. I have now lost my funds and feel I should consider holding Absa responsible for this loss. All calls are supposed to be recorded. I have been banking with Absa for over 33 years, am a Platinum Ac holder and am highly disappointed in the lack of service. I salute PRUDENCE for finally trying to sort out my problem but it was too late as the funds had now been released.