ABSA Lack of Flexibility or contact

<p>I spoke to a consultant in the collections department for an overdraft facility I have with ABSA. I asked for an option on payment terms to be arranged, I was informed a restructure could be done. I done asked how can I find out more about this process or who I can speak to. I was told there is a department in Cape Town, then I asked for a number but was told they have no number for this department.</p> <p> </p> <p>I find it ridiculous that 1) Absa cannot look at discussing payment terms for a facility I don't use for general trasacting purposes (so they would rather keep charging interest where I dont have flexibility for a payment option or agreed payment amount), and 2) That there is no direct number that can be provided to speak to someone regarding payment terms/arrangements.</p> <p> </p> <p>Very appaling for a big bank such as this!</p>