ABSA Lack of customer service

I have been trying to do an Alternative funding application with Absa since last week. I received forms from Yvonne (Randburg) and she advised me to send the forms back to her and ***. I did just that, I received a call from Lebo at head office to say that Yvonne should assist me. I have sent several emails and called Yvonne with no assistance. Lebo then adviced me to go to a branch to see a business banker. I went on Sat but unfortunately they don't work on weekends, I went to Sandridge today where Yvonne was called. The lady at reception was so helpful and insisted that she helps me as I am being sent from pillar to post with no clear explanation. All she needed to do was upload the documents but has been avoiding me. Only now she responds with a list of outstanding documents which I had already previously submitted. I am very dissapointed in the lack of accountability she has shown. I am a new mother of 3 weeks and I really did not need all this unnecessary physical strain. So my application is only being attended to today and I am advised I will get feedback in 5-7working days, that would have been today had my initial email/application been attended to on time.