ABSA lack of communication before blocking FlexiReserve

I use my ABSA FlexiReserve quite extensively so it came as a surprise when I received a "Your transaction was unsuccessful. Please try again later" error earlier this week when trying to transfer money. I thought it might have been a temporary error so I tried later in the day. No luck. I checked if there was an update, logged out and back in multiple times but still no luck. The following day, I called ABSA. I was then transferred and the kind lady gave me another number to dial. I was then informed that the account was placed on hold because ABSA was awaiting insurance policy documents. ABSA never communicated that they required insurance documentation before placing the account on hold. I sent the documents and requested proof of communication. My request was ignored 🙁 This has been such an inconvenience which could have been avoided if ABSA communicated. I still can't use my FlexiReserve 🙃