ABSA - lack of accountability

After receiving a mail from ABSA that they were to upgrade my credit card the courier partner contacted me. When they phoned they asked me to confirm who I was. This, in my opinion, is unacceptable as they phoned me. As a result of this my card was never delivered to me nor was I advised where it was sent to.

In other words - I have never taken my new card by way of collecting it or having it delivered. Now ABSA have advised that my old card will cease to be functional at the end of December. Despite me not collecting or signing for my new card and despite the old card expiring in September 2021.

I have asked that they sort this out and have the new card delivered to me. I also advised that if they arrange for a courier partner to call me and ask me to identify myself again I will not take the call. So it its therefore up to them to arrange how the card is delivered. This was Wednesday 11th December. They rep**** that will contact me within 8 working hours. Friday 13th I asked again about this as I had heard nothing and ABSA have still not had the decency of keeping their promise. Most likely this review will see some action and I am actually now ready to move my entire portfolio away from ABSA.

But I am not holding my breath....