Absa La Lucia - Rude service from Priority Banker

I went for two reasons to ABSA La Lucia , my first reason - sorted out quickly, promptly and efficiently by Sandra. Then I had a query with my premium credit card, one of the main reasons I upgraded to it was because of the free DragonPass offered - my husband often works away and I often fly to visit him. For some reason , that has now been taken away and is not an offer with your premium account? Pretty annoying as they are very quick to sell it that way to you, but anyway, I wanted to see what my other options were - is there another credit card that I can get Dragonpass with? if not, I might as well just downgrade. I was taken to the priority banker (I don't expect this.. I don't except better / faster service -which, ironically, worked out to be the opposite! - just because of what card I have). I was asked to sit and wait for the Priority banker as she was busy with another customer. No problem... there are always queues at banks. My problem is that she didn't even acknowledge me, Sandra (standing next to me at this point, while I was seated) said to the banker that I wanted to downgrade my premium card... (I didn't get to the part about the learning what other options I have , I thought I will just chat to the next person who helps me). The Priority banker said I must speak to one of the other tellers.... she is busy with a client. Sandra said , so are all the tellers... Priority banker ( I don't know her name as she spoke from her office) says to Sandra 'well she wants to downgrade so....' My point here... I didn't expect extra good / fast service, but walked out (yes, I could not even bother after that disgusting attitude from afar, never mind now be in the same office as her (if she would let me, of course)) because of the terribly rude service I received. Even if I was purely wanting to downgrade... I am still a premium client (and ABSA itself, offers better service for this), don't you want to know why I want to downgrade? what you can do? How else to help? ...plus I have still paid my monthly fee for this month.... and yes... I am STILL a premium card holder.

I reiterate.. I didn't expect better service than the normal... but I definitely didn't expect worse. She was rude, condescending and honestly, made me feel like I should change banks. Disgusting..