Absa Kroonstad, very poor and slow service

Item: Absa
Rating: 1
Author: Annelize G

Extremely Poor Service, Kroonstad Branch

Went to the Absa Kroonstad store today and the service was unacceptable.

There was only 1 cashier on duty for 9 people in the queue. The second staff member was outside assisting people, so inside there was no one helping at the counter. I waited almost 1 hour just to be assisted.

Inside the store I could only see 1 person behind the desk and 2 staff at the deposits counter. No other staff were visible, and no one came to open another till even though the queue kept growing. While assisting me, they answer the phone to help others, and again I had to wait.

This is not the first time. The service at this Kroonstad store has always been slow.

For comparison: at Capitec I never wait more than 20 minutes, and there are always 6-8 staff members to assist customers.

Absa needs to sort out staffing at this branch. Customers’ time matters too.

Helpful (0)

Replies (1)

Annelize G's updateReviewer Update

14 May 2026, 16:13

Thank you for your response. You confirmed that only 2 staff members were available on a Friday afternoon, with one assisting outside, leaving only one person to assist clients. There is 6 terminals yet you only appointed 4 staff, when one is on leave and one on lunch you have 2 staff available. This is clearly insufficient, yet you feel it is the norm.I am also disappointed in how my complaint was handled during your call. The tone, lack of listening, and focus on giving me facts rather than addressing my concerns made it feel like the aim was simply to close the complaint.It was also concerning that my profile appeared to be reviewed beforehand, giving the impression that my value as a customer was being assessed first.Overall, this was a very disappointing experience. Please do not contact me again, as I do not wish to engage in interactions that leave me feeling upset rather than supported.

Annelize G's update14 May 2026, 16:13

Reviewer Update