ABSA Koppies branch

Do not answer phone when you call. Even when I am in the bank I call them and then they mute the phone. Because I can see them doing it. No customer at the teller but tell I must wait to be serve, after 30 minutes of waiting I complain at manager and then was assist by same person that tell me I must wait. Koppies branch is the only branch I now where you must pay to get change, even when you are a ABSA client. Waiting at the teller for 30 minutes for them to ffinish there coffee and biscuits.