Absa Key West No response

We hold a business account with Absa. We received an international transfer which requided to be clear to enable the funds to appear in our account. However upon actioning this transfer we were told that we need to be ficad. Firts I tried to call the Absa Key West branch twice. After 4 minutes per attempt there was no answer. We went to the bank on 21 Apr @14h00. We sat on the queue for an hour only to be told that the business banker Siphe Khoza is virtual. We gave our detail and was promised the he will phone the same day or the latest the next day Till today no response from him and we are still not in a position to action the international transactions. Absa Key West why this? Why this torment?