Absa Key West Home Affairs

I needed to get my smart ID and completed the form online on home affairs. I chose Absa Key West as my preferred location, because my home loan is with them and I am a client. I then paid the R140 with my FNB account. Absa Key West then doesn’t even come up as one of my options. I also am not able to make any appointment using the home affairs website. I go into Absa to ask if they can help me. The were barely any people. They refused to help. I explained that I am a client but they refused because I didn’t pay the R140 with an Absa account. Even though they were not busy at all. While I was sitting there I overheard the man speaking to someone on the phone telling them to open an account with Standard Bank as they allow walk ins and will help immediately. If only I knew then I could have joined a more helpful bank.