Absa Kenilworth Centre. *********** Service

Consultant was meant to cancel a service 3 months ago. It didnt happen, and was charged for those 3 months. Visited Absa in Kenilworth twice every month to confim the cancellation which the consultant promised, but this was not done. I was told it was escalated to branch manager, who did no follow up. Got a call from Absa call centre asking if I would like to continue using this service, which was meant to be cancelled. Numerous visits, calls and emails to the bank, but no solution. Branch manager is constantly on "lunch" when requesting to speak to him/her. Still waiting for feedback, or even a response. Have friends and family who also have had similar experience. Kenilworth Centre Absa, probably worst Absa bank with *********** staff.