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Candice H

1 reviews | Active since Aug 2015

20 Mar 2019, 14:43

ABSA Kenilworth bad service

Calling to Absa Kenilworth and saying a message would be relayed. 5 hours later having ended up calling again to be told too busy with clients when I am also a client and given attitude by whoever the lady is that answers the phone. Is that proper customer services? Why is it such a struggle to be helped with simple things. I am not able to make a trip to the bank every week for a query. Making me regret being a customer.

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Replies (1)
Absa
Absa's reply22 Mar 2019, 11:54
Official
Hi Candice,

Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***.  We will be in contact within the next  2business day(s). Thanks.