DP
DEE P

1 reviews | Active since Apr 2020

02 Aug 2021, 14:41

ABSA KENILWORTH ATMS EMPTY AGAIN.

ABSA KENILWORTH 4 ATMS HAD NO MONEY- ONCE AGAIN TODAY AND ITS THE 2ND OF AUGUST WHEN PEOPLE WANT TO PAY THEIR ACCOUNTS AND ONCE AGAIN ALL 4 ATMS HAD NO MONEY THIS MORNING . PEOPLE WERE STANDING IN A LONG LINE WHEN A MAN FROM ABSA ADVISED THAT UNFORTUNATELY THE ATMS WERE NOT GIVING MONEY - IN OTHER WORDS THEY HAD NO MONEY - THE PEOPLE JUST LAUGHED AND SHOOK THEIR HEADS AS THIS IS A REGULAR STORY WITH ABSA KENNILWORTH CENTRE (AS THIS IS NOW THE THIRD TIME AT EITHER MONTH END OR THE BEGINNING OF THE MONTH THE ATMS ARE EMPTY)AND WHEN I TOLD THEM I WAS GOING TO COMPLAIN ONCE AGAIN ALL I GOT WAS "THANK YOU MAAM" I SUPPOSE I WILL GET ANOTHER LETTER OF APOLOGY FROM THE USUAL LADY FROM ABSA HEADOFFICE - CAN'T REMEMBER HER NAME - VERY NICE LADY - BUT IT SEEMS THAT THE KENILWORTH BRANCH DO NOT REALLY TAKE ANY NOTICE OF CLIENTS COMPLAINTS OR BASICALLY JUST DO NOT CARE! SO ONCE AGAIN I HAD TO GO TO ABSA CLAREMONT WHERE ALL THE ATMS WERE WORKING. HOW COME?

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Replies (1)
Absa
Absa's reply02 Aug 2021, 15:28
Official
Dear DEE PEPLER Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care

Best regards,