Absa keeps taking my pocket money

I am lodging a formal complaint against ABSA regarding continuous debits on my account, despite it being issued to me under student account terms. I am a student and have made this clear to ABSA on multiple occasions. This account was opened and approved specifically as a student account, which comes with certain fee structures and conditions. Despite this, ABSA continues to debit my account, causing financial strain.

I have repeatedly contacted ABSA to explain:

That I am a student

That this account was issued under student terms

That these debits are impacting my ability to manage basic expenses

Yet, the debits continue without proper explanation or resolution.

This is extremely frustrating and unfair. As a student, my finances are limited, and I cannot afford ongoing charges that should not be app**** to my account in the first place.

I am requesting the following:

Immediate investigation into all debits app**** to my student account

Reversal/refund of any incorrect or unauthorised charges

Written confirmation that my account is correctly classified as a student account

Assurance that no further incorrect debits will be made

ABSA’s lack of action despite repeated communication is unacceptable. I expect urgent intervention and a clear resolution