Absa keeps moving the goal posts!!

<p>I app**** for am Absa credit card recently. I sent my documents through, the consultant said a photo of my payslips and id would suffice. I phone back for an update a few days later & in told only scanned copies will do and they need a proof of residence. I scan all the documents through. Today I phone for another update and the consultant says that my ID needs to be certified. Each and every time I phone, I get told another story which is delaying the process. Can Absa help me or not? I've been told that the credit card is approved but who knows when and of I will actually ever receive it. This is highly frustrating!!!!!!!!! Service is absolutely shocking! ***. </p>