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Amanda A
1 reviews | Active since Nov 2018
05 Nov 2018, 15:25
ABSA - KEEPS MONEY THAT DOES NOT BELONG TO THEM!!! REFUND OR LEGAL ACTION
I AM NOW GOING THROUGH THE SAME SITUATION AS MANY HAVE COMPLAINED ON HELLOPETER!... Been through countless calls, departments, people - One question: WHO THE HELL DOES NOT KNOW THEIR JOB OF RECONCILING??!!!! I am residing in Ghana And calling Absa SA for a month now with countless follow up emails and not one response!!! I do not have a debit order due to me getting paid from abroad so transfers are done to my personal loan account which is completely paid up and I way over paid and it also shows on my e Statements and my online banking - but because of a HUMAN that is not doing their job my money is being kept and Absa is gaining interest!!!
Absa - Action or respond! or I will take this legally up!
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Replies (8)0
Replies (8)
Absa's replyOfficial
06 Nov 2018, 14:44Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply06 Nov 2018, 14:44
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
AA
Amanda A's updateReviewer Update
06 Nov 2018, 14:51Good day Daphne, I appreciate your response after lodging this complaint a million times and no response. I have received an emailed letter stating the reference you mentioned above. However I need a turn around time for this to be resolved. Please note that Absa is gaining interest on this and this is unacceptable. Along with the incorrect account charges from 2014 to date which I have not yet tackled as I reside in Ghana and when in SA I have no tie to spend my valuable time on Absa.
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Amanda A's update06 Nov 2018, 14:51
Reviewer Update
Good day Daphne, I appreciate your response after lodging this complaint a million times and no response. I have received an emailed letter stating the reference you mentioned above. However I need a turn around time for this to be resolved. Please note that Absa is gaining interest on this and this is unacceptable. Along with the incorrect account charges from 2014 to date which I have not yet tackled as I reside in Ghana and when in SA I have no tie to spend my valuable time on Absa.
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Amanda A's updateReviewer Update
06 Nov 2018, 14:52ABSA NEEDS TO GET THEIR ACT TOGETHER...
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Amanda A's update06 Nov 2018, 14:52
Reviewer Update
ABSA NEEDS TO GET THEIR ACT TOGETHER...
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Amanda A's updateReviewer Update
12 Nov 2018, 14:43I am still awaiting feedbac****
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Amanda A's update12 Nov 2018, 14:43
Reviewer Update
I am still awaiting feedbac****
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Amanda A's updateReviewer Update
29 Nov 2018, 18:18Still no response!! Absa
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Amanda A's update29 Nov 2018, 18:18
Reviewer Update
Still no response!! Absa
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Amanda A's updateReviewer Update
29 Nov 2018, 18:18Still no response!! Absa
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Amanda A's update29 Nov 2018, 18:18
Reviewer Update
Still no response!! Absa
Absa's replyOfficial
30 Nov 2018, 13:15Dear Amanda
Our records indicate that feedback was provided to you via email. I have emailed you again.
Kind regards
Daphne Le Grange
Our records indicate that feedback was provided to you via email. I have emailed you again.
Kind regards
Daphne Le Grange
Absa's reply30 Nov 2018, 13:15
Official
Dear Amanda
Our records indicate that feedback was provided to you via email. I have emailed you again.
Kind regards
Daphne Le Grange
Our records indicate that feedback was provided to you via email. I have emailed you again.
Kind regards
Daphne Le Grange
AA
Amanda A's updateReviewer Update
30 Nov 2018, 14:09No u guys did not you told me you would check records and refund it's been Months and Nothing!! You Do not answer my calls nor my emails.. so it's very difficult to believe Absa has integrity and honesty at this point when the clue t is not face to face
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Amanda A's update30 Nov 2018, 14:09
Reviewer Update
No u guys did not you told me you would check records and refund it's been Months and Nothing!! You Do not answer my calls nor my emails.. so it's very difficult to believe Absa has integrity and honesty at this point when the clue t is not face to face