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bernice o'connor
1 reviews | Active since Oct 2014
05 Sept 2019, 05:02
Absa keeps ********** money?!
I reported that there was an ********** transaction on my card exactly 1 week ago. Since then no one has contacted me. This is absolutely poor service delivery and not treating customers fairly. I am still waiting for my refund. This is ridiculous.
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Replies (2)
Absa's replyOfficial
05 Sept 2019, 12:29 Dear Bernice
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply05 Sept 2019, 12:29
Official
Dear Bernice
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
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bernice o'connor's updateReviewer Update
05 Sept 2019, 12:31Hi Lebogang. When can I expect feedback? What is your SLA?
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bernice o'connor's update05 Sept 2019, 12:31
Reviewer Update
Hi Lebogang. When can I expect feedback? What is your SLA?