Absa keep on moving backwards!!!

Absanacity....that means moving backwards!!!! Absa decided to "upgrade" (or rather degrade) their Internet banking sofware, WITHOUT INFORMING IT"S CUSTOMERS, WITHOUT PROPERLY TESTING THE SOFTWARE!!!! So I cannot do my Internet banking!!! Three days later, STILL NO ONE ASSISTING!!! Sent mails;t the usual automated response. Phone the help line ********** 00, total incompetence...no one can help, not even a vague idea what to do!!! Same happened to previous time Absa upgraded Internet software, actually admitted to me they could have tested it better. Does Absa not have any pride left anymore; any urge at all to also consider the customers? So the "new Absa: and "#Absanacity".....failed before it started. In my eyes that is.