Absa just wants to list you on ITC

My issue started with me moving my account to Standard Bank after Absa offered me about 80% for a bond. To get the best interest rate I then moved my transactional account to Standard Bank. I went to The Glen shopping mall to find out how I could then arrange to pay off any outstanding amounts on my overdraft. I advised the reasons why I was wanting to close my account as well. Fast forward the account was not closed because I was advised that it needed to be kept open until the overdraft facility was fully paid off. I was given a call and an arrangement was made that I would pay R 250 pm. I get the reminder texts every month without fail. On Thursday the 16th May 2024 I get a text that I am being handed over to legal. Does the fact that I am honouring the arrangement not count? The banks always say come to them in order to make arrangements but when you do it falls on deaf ears. The whole aim is just to list me on ITC