SP
Stephan P
1 reviews | Active since Aug 2012
23 Mar 2022, 22:17
ABSA just the absolute worst - as usual
A black spot on my credit record thanks to pure incompetence, unprofessional hacks and apathy. I was seeking you out for a month to settle the pathatic outstanding amount that you coumd have credited ages ago, but that would have demanded some sort of customer and banking know-how. Thanks, ABSA and Mpho Ramohlala - you truly bring the worst possibilities to life!
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Replies (3)
Absa's replyOfficial
24 Mar 2022, 10:35 Dear Stephan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply24 Mar 2022, 10:35
Official
Dear Stephan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
SP
Stephan P's updateReviewer Update
22 Apr 2022, 11:17Dear ABSA, Vanessa & Mpho
I am speaking to you today from a place of great anger. So far I have done everything in my power to be a good client, while ABSA has continued to prove why it is THE WORST BANK IN SOUTH AFRICA.
After my initial complaint, we agreed on the true payment arrangements (after confusion on your side), and you PROMISED that my credit report would be rectified. I assumed (wrongly) that ABSA would keep its promise.
The money went off as scheduled. Today I see my updated credit report and not only has my missed payment not been withdrawn BUT I NOW HAVE A RECORD OF TWO MISSED PAYMENTS.
This is absolutely unacceptable. I demand a response to this matter immediately. How do you people live yourselves? You claim to make lives better while actively RUINING THEM. I expect some kind of response as a matter of urgency.
I am speaking to you today from a place of great anger. So far I have done everything in my power to be a good client, while ABSA has continued to prove why it is THE WORST BANK IN SOUTH AFRICA.
After my initial complaint, we agreed on the true payment arrangements (after confusion on your side), and you PROMISED that my credit report would be rectified. I assumed (wrongly) that ABSA would keep its promise.
The money went off as scheduled. Today I see my updated credit report and not only has my missed payment not been withdrawn BUT I NOW HAVE A RECORD OF TWO MISSED PAYMENTS.
This is absolutely unacceptable. I demand a response to this matter immediately. How do you people live yourselves? You claim to make lives better while actively RUINING THEM. I expect some kind of response as a matter of urgency.
SP
Stephan P's update22 Apr 2022, 11:17
Reviewer Update
Dear ABSA, Vanessa & Mpho
I am speaking to you today from a place of great anger. So far I have done everything in my power to be a good client, while ABSA has continued to prove why it is THE WORST BANK IN SOUTH AFRICA.
After my initial complaint, we agreed on the true payment arrangements (after confusion on your side), and you PROMISED that my credit report would be rectified. I assumed (wrongly) that ABSA would keep its promise.
The money went off as scheduled. Today I see my updated credit report and not only has my missed payment not been withdrawn BUT I NOW HAVE A RECORD OF TWO MISSED PAYMENTS.
This is absolutely unacceptable. I demand a response to this matter immediately. How do you people live yourselves? You claim to make lives better while actively RUINING THEM. I expect some kind of response as a matter of urgency.
I am speaking to you today from a place of great anger. So far I have done everything in my power to be a good client, while ABSA has continued to prove why it is THE WORST BANK IN SOUTH AFRICA.
After my initial complaint, we agreed on the true payment arrangements (after confusion on your side), and you PROMISED that my credit report would be rectified. I assumed (wrongly) that ABSA would keep its promise.
The money went off as scheduled. Today I see my updated credit report and not only has my missed payment not been withdrawn BUT I NOW HAVE A RECORD OF TWO MISSED PAYMENTS.
This is absolutely unacceptable. I demand a response to this matter immediately. How do you people live yourselves? You claim to make lives better while actively RUINING THEM. I expect some kind of response as a matter of urgency.
Absa's replyOfficial
22 Apr 2022, 12:41Dear Stephan Thank you once again for bringing this to my attention and please accept my sincere apology. I will follow up for you as per case C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply22 Apr 2022, 12:41
Official
Dear Stephan Thank you once again for bringing this to my attention and please accept my sincere apology. I will follow up for you as per case C-***1. Kind regards, Vanessa Crowe Group Customer Care