Absa just taking money as they want from account.

Not having their ducks in a row and cannot answer questions,which is makes them ***********.On 4/12/2015 spoke to Imogan and Lorraine on tel no ***Collections for an amount of R5000 deducted from my account and they say its for a credit card which was last paid in Jan 2015. Who gives them the right to come 11 months later and just take money and can't give a proper explanation and that they can't backup and give answers for.They are useless and then the nerve to play the blaming game.They are preying on the fact that You owe them money but they not doing their job to inform you for an account they have the incorrect balance for which never reduce and stays the same because they not sure.this is *****ing money that's not their's I want my money back .They are not making target now they making up for lost time to get bonuses with hard earned money from me who do they think they are?They want to tell you they have the best systems and they can see everything but yet they know nothing.The management let the poor *********** staff deal with their problems.I want a manager to phone me back now today.