ABSA JUST SAYS: SORRY YOUR FAULT!

<p>have been the victim of ***** via my Credit card account. <br />L.J Zerwick - CARD NO: ********** 01217<br />7019 <br />Reported REF, ********** - ON PHONE TO ABSA</p> <p>On the following dates I made two transactions via the internet :<br />08/12 08/13 7\cf1 ********** ********** ********** 0\cf0 <br />PU BCHBDY36.COM N R39.27</p> <p>08/12 08/13 7\cf1 ********** ********** ********** 5\cf0 <br />PU HOTMSCLMN.COM N R40.37<br />On Sunday the 11th of Sept my wife and I realized that someone is making unauthorized transaction from my account. These were the following:</p> <p> </p> <p>2016-09-01<br /> BCHBDY36.COM ********** 761<br />KN ********** ********** ********** 22</p> <p>(R). -1,420.17</p> <p>2016-08-30<br /> HOTMSCLMN.COM ********** 815<br />KN ********** ********** ********** 47</p> <p>(R). -1,460.47</p> <p> </p> <p>At 5h00 on the 12th of Sept I realized that it had happened again and that was when I stopped the account and cards immediately REF. ********** </p> <p>2016-09-12<br /> HOTMSCLMN.COM ********** 815<br />KN ********** ********** ********** 23</p> <p>(R). -1,515.52</p> <p><br /> 2016-09-12<br />Beskrywing. BCHBDY36.COM ********** 761<br />KN ********** ********** ********** 77</p> <p>(R). -1,469.73</p> <p><br />Since then I have been trying to get hold of the merchant with no success. How is it that if I use internet banking that I am in control of approving transactions but if outside people or ******* ***** my money like this ABSA and myself have no control of who withdraws money from my account?<br />What can I do to get back my money or what measures can I take that could prevent this kind of thing from happening again.<br />I have been a good client of ABSA since 1985 and this makes me worry. The 4 transactions were made without my permission. They were pending or uncleared (onverreken uncleared (eg cheque)). Does that not mean that these withdrawals have to be verified or cleared by me or by the bank?<br />In the past when my wifes card was cloned at an ATM she got her money back. From the consultant that helped when reporting the man told me it seems as if I have lost my money. Please what is the differense. ***** is *****.!!<br />Yours on my knees!<br />L.J.Zerwick<br /> ********** 837<br **********