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Adrienne H

1 reviews | Active since Feb 2019

28 Jun 2021, 07:44

ABSA - Just one good staff member can make a difference

While ABSA still definitely has a problem with the number of ATMs removed and/or not working, my complaint regarding the closure of an account for a deceased estate was handled quickly and efficiently by Basani Hlungwane at Social Media Complaints.

It's a pity that ABSA does not have a better support system, resulting in the need to use Social Media.

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Replies (1)
Absa
Absa's reply28 Jun 2021, 12:28
Official
 Dear Adrienne,
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange