ABSA just not coping with basic service!
Wow ABSA. After being charges around R36 000 for the Late Estate service by ABSA -and having to do 99% of the run around to sort out documents/letters etc I am still trying to get the correct papers from them. And and and just to add insult to injury their attempts to get this sorted is now on error number 3 -and to top it all off its caused a 2 month delay (after finalizing the estate). Its really hard for me to justify how this could happen except through gross ignorance or some vindictive act... I doubt its the later as I do not see why ABSA would be vindictive. Just sad I tell you -and especially after all those years of being a loyal customer (and all the money wasted on them re bank charges etc.)
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Absa's replyOfficial
15 Mar 2018, 16:56Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Mar 2018, 16:56
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
04 Apr 2018, 17:37Ok wow -so ABSA agreed that there was a bit of a mess-up but when I asked who I should send the invoice for my time wasted they fell off the face of the earth - nice one ABSA the moment there is mention of you paying money (and not getting it) then you simply ignore the whole thing! - and thats why I've stopped paying my credit card off -also mostly because over the last 10 years of credit card payment I worked out that I have paid over 200% back in interest alone -I see that as settled thank you very much. PS. when they talk about a 3.5% interest rate -that is monthly -if you multiply that by 12 months thats a whopping 42% interest annually -that means that every 2 and a bit years you have paid almost a 100% interest -just greedy -the world has gone money mad!
's update04 Apr 2018, 17:37
Reviewer Update
Ok wow -so ABSA agreed that there was a bit of a mess-up but when I asked who I should send the invoice for my time wasted they fell off the face of the earth - nice one ABSA the moment there is mention of you paying money (and not getting it) then you simply ignore the whole thing! - and thats why I've stopped paying my credit card off -also mostly because over the last 10 years of credit card payment I worked out that I have paid over 200% back in interest alone -I see that as settled thank you very much. PS. when they talk about a 3.5% interest rate -that is monthly -if you multiply that by 12 months thats a whopping 42% interest annually -that means that every 2 and a bit years you have paid almost a 100% interest -just greedy -the world has gone money mad!