JS
Jannine S
1 reviews | Active since Aug 2017
04 May 2021, 08:20
Absa - just no response
I worked at Absa at one time, during 2015 - 2019, I have asked on many occasions for my IRP5 for the years of 2017, 2018, 2019 and to date no one has sent this information. A lady by the name of Daphne was dealing with my complaint and to date i have no resolution on this matter.
Who do i need to escalate this to???
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Absa's replyOfficial
04 May 2021, 09:46 Dear Jannine Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply04 May 2021, 09:46
Official
Dear Jannine Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards, Daphne Le Grange Group Customer Care
Kind regards, Daphne Le Grange Group Customer Care
Best regards,