ABSA JUST IGNORED MY PROBLEM WHEN LOCKDOWN STARTED

Once again, ABSA has failed me. My credit card is still not operational. I am getting calls from people who are presented with my old credit card details. My current credit card has not been properly activated. I am still not able to pay my bills online because the 3D secure component is not working. I was suddenly dropped when lockdown happened. I now cannot get hold of anyone on the telephone because the 'average wait time is more than 5 minutes'. I have never felt so utterly let down and terribly depressed by an institution I used to trust. What am I going to do if I cannot go into my local branch which is shut and I cannot reach anyone on telephone? I am desperate to pay bills and I am in a horrible position but it seems that ABSA just doesn't care about me. FIONA DE VILLIERS