ABSA JUST DONT CARE. NO HELP, NO RESPONSE, NO MATTER WHAT

I am deeply disgusted in the the lack of help from ABSA. I have a vehicle financed with them. I am currently under debt review. My vehicle was involved in an accident and Miway will only repair my vehicle if ABSA gives them a letter to go ahead and fix it. ABSA tells me that that they wont assist because they dont have a letter like that. Gee, can you make up one. All Miway needs is ABSA to say fix the car. ABSA are the owners until it is paid in full by me. If i lose my car as Miway want to code 2 write off my car then i am doomed. If the car is settled at ABSA i will be left with R18000 to buy a new car. I cant get finance being under debt review. How will I get a car reliable enough for R18000 to travel 120kms a day to work and back. I will lose my job if i dont have a car which means absolutely nothing will be paid. How can ABSA sit back and not assist with a simple letter giving Miway the go ahead to fix my car. ABSA still owns the car. Before this message i was left holding on the phone for 30 mins to be transferred to a Manager and then was cut off. ABSA do not help people in desperate situations. This is absolutely heartbreaking. Dont ever ask ASBA for help because they just wont do it.