ABSA just do not care.

Total apathy, ABSA froze my business account without warning or communication on payday. Nice One. They claim there is a FICA form that needs to be completed. It would have been so simple to pick up the phone or send an email but no we will just upset our clients. I have spent the last 4 hours trying to make progress, made 27 phone calls, drove to the closest branch and am back where I started my business banker is the only person who can solve the problem and she is not available. Do I tell my staff they are not getting paid or make a plan? I will be making a plan to take my banking business elsewhere.