ABSA just closed my case without ever talking to me!!! Can't wait to be rid of them!

I wish I could give you 0 stars!!!! Case Nr: C-***0 On the 11th of Aug I sent an email to cancel all my policies (funeral cover, life policies and the ridiculous absa rewards) with you because I've had enough and am moving to a different bank. On the 12th I got an email saying my case was closed. I haven't receive any phone call, I didn't get any response to my email. Who decided to close it??? Is this the way you treat your clients? Just close every case when you want, so that you don't have to do any actual work? I want my policies closed as of the 11th, and heaven help you if you charge me! - seeing as you charge people for everything!!!

I can't wait to be rid of you!