Absa just can't get it right

Terrible Terrible.......

I app**** for an extension of the payment holiday on my TWO bonds in July and a reduced debit order for BOTH bonds went through on 1st August. A few days later I received an SMS saying something along the lines of "we made a mistake and you will be notified of the way forward" - this never happened; instead, ABSA helped themselves to the balance on one of the bonds on the 8th August.

So, despite agreeing to 25% payments on my bonds, they took 25% and 100% on my 2 bonds respectively.

After logging complaints with them, this amount was refunded to me. I had asked for an explanation and an assurance that this would not happen again, but received no response.

This morning I woke up to ABSA deducting 25% on the one bond, and 100% on the other......... No way to reverse this debit order. Despite thinking they would have corrected their amounts when they refunded me last month, it clearly has not been done.