mF
mario F

1 reviews | Active since Mar 2009

31 Oct 2022, 07:53

ABSA just cannot get it right

I'm a sole proprietor and saw an ad for an ABSA Business Evolve Core business acoount that offered ZERO Monthly fees plus Free Absa Online Banking and Free NotifyMe. I also requested that my statements be emailed to me. I received no email statements and had to ask for months before I only now started to receive my statements via email. Yesterday all my snailmail statements arrived and I see I have been charged every month for 1)NotifyMe, 2) Transaction charges, 3) Admin charges and 4) Digital payment for debit orders. I complained in March about being charged for staements that I never requested and was assured that no more erroneous charges would go off my new account - why can you not get this right ABSA?! Surely you would put a block for charges on these accounts that are advertised as FREE banking so that your clients would not be inconveniced? Please reverse all these charges and fees...

0
Replies (1)
Absa
Absa's reply31 Oct 2022, 10:36
Official
Dear Mario Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw