RL
Roxanne L

1 reviews | Active since Apr 2016

10 Aug 2016, 07:35

ABSA JUST CANNOT GET IT RIGHT

<p>After having posted on Hellopeter my charges statement was emailed to me. This month, my statement is usually sent out on ne 8th of each month, I had not received my statement. I send an email to the designated queries email for Absa and to one Claudette Lewis (who responded to my previous hellopeter complaint) and have not yet had a response. I do not understand why it is so difficult to send a charges statement to a client each and every single month. Essentially I pay exhorbitant bank fees for pathetic service! So frustrating to have to go to these lengths to get a response from ABSA. Not sure when I will receive my statement, today, tomorrow or perhaps NEVER. Will defintely be switching banks in the new year!</p>

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Replies (1)
Absa
Absa's reply10 Aug 2016, 10:25
Official
Thank you for bringing this matter to our attention. We will investigate the matter and a resolution .agent will contact you once the matter has been resolved Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd

Best regards,